Digest of Key Events in Global Telecommunications Sector (August 2025)
The “Global Business Monitor: Industrial and Regional Trends” project has released its latest Telecommunications Companies Digest, covering major industry developments between August 1 and 27, 2025.
The assessment of AI effectiveness in improving customer experience
According to Verizon study, while 88% of consumers are satisfied with interactions with humans, only 60% rate their interactions with AI agents positively. The main reason for customer disappointment is the inability to quickly contact a live human agent when needed (47%). In addition, contrary to business expectations, personalisation using AI has detracted from many consumers' overall experience (30%) rather than improving it (26%). Thus, experts conclude that the future of customer experience lies not in the full replacement of people by AI, but in using AI to make human interactions better through proactive help and to enhance personalisation, while respecting privacy.
(Source: telecoms.com)
The risk of “network crunch” by 2030 due to poor leadership
According to a study commissioned by RtBrick, telecom operators' management is demonstrating incompetence in making key decisions on network disaggregation, creating the risk of a “network collapse” by 2030. Currently, about 2% of operators are investing in network disaggregation, while most others are only in the “planning” (49%) or “exploration” (38%) phases. The CEO of RtBrick emphasised that “disaggregated networks are the foundation for the agility, scalability, and transparency operators need to thrive in an AI-driven, streaming-heavy future”. Demand for high-speed broadband access and AI traffic is growing, but it cannot be met due to outdated infrastructure. 84% of telecom executives say that customer expectations are already outpacing their networks' capabilities, and 81% admit that their current architecture is completely unprepared for the next wave of AI popularity.
(Source: telecoms.com)
Cooperation between telecoms and IT in the sphere of AI, cloud technologies and security
- French telecom operator Orange was one of the first to deploy OpenAI's “open-weight reasoning models” (gpt-oss-120b and gpt-oss-20b) in its own infrastructure. The company intends to configure and adapt them, creating smaller sub-models to solve specific tasks.
(Source: telecoms.com) - German telecom operator Deutsche Telekom has launched the AI Phone smartphone in 10 European markets, positioning it as an affordable AI device for the public. A key feature is the pre-installed assistant from Perplexity, activated by a special button, which assists with everyday tasks.
(Source: telecoms.com) - British telecom operator BT Group has signed a new five-year agreement with Amazon Web Services (AWS) to deepen its cloud transformation. The partnership aims to move beyond simple workload migration to cloud-native upgrades that will directly impact the customer experience.
(Source: telecoms.com) - Indonesian telecom operator Indosat Ooredoo Hutchison, in collaboration with Cisco, has announced the launch of a Sovereign Security Operations Centre (SOC) in Indonesia. The initiative aims to help combat the growing number of cyberattacks faced by 91% of organisations in the country.
(Source: telecoms.com)
New solutions for companies
- Bharti Airtel’s digital arm has launched a sovereign cloud designed to process 1.4 billion transactions per minute. It is expanding to serve other companies in India, guaranteeing security and lower costs.
(Source: telecoms.com) - American operator T-Mobile has announced SuperMobile, a new plan designed to meet the growing needs of modern businesses. Its key innovation is the country's first network slicing, which optimises resources. The plan also includes built-in Threat Protect and access to the largest satellite-mobile network with T-Satellite.
(Source: telecoms.com) - American telecom operator EchoStar has agreed to sell wireless spectrum licences to American operator AT&T for $23 billion due to pressure from regulators. The deal will help EchoStar resolve issues with the Federal Communications Commission (FCC) and strengthen AT&T's position in the development of fifth-generation networks.
(Source: reuters)
For a more detailed analysis of these developments and other key trends, access the full Digest (in Russian) via the “Global Business Monitor: Industrial and Regional Trends” project.